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Hello! This is our Frequently Asked Questions page.

FREQUENTLY ASKED QUESTIONS

ORDERING

  • hOW CAN I TRACK MY ORDER?

    We will email you as items in your order ship, or if there are updates on the status of your order.
    If you have a TOTALPACK.com profile, sign in to your account. You'll see which purchases are on the way and get to the shipment tracking updates.
    If you don't have an account, find your order number, then go to order information and enter it.

    For international orders, please call 1-305-357-0109 or check your order history on Borderfree, our international delivery partner.

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  • hOW DO I KNOW IF ORDERING ONLINE IS SECURE?

    To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.

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  • What happens when my item is backordered?

    Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.

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Tape ORDERING

  • can i email my artwork?

    Yes, you can send us an email with the artwork attached.
    Please, make sure you put the order number in the subject of the email for us to link your order artwork with your order.

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  • WILL YOU CONFIRM MY ARTWORK?

    After the order is placed and we have your artwork ready to print, we will email you with a tape confirmation. Which you must sign, in order to proceed with your order.If the order is not signed, we WILL NOT process your order.

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  • does TOTALPACK PRINTs THE TAPE IN-HOUSE OR DOes it get printed SOMEWHERE ELSE?

    TOTALPACK has all the machinery needed to print your tape order in our warehouse.
    We DO NOT print with a 3rd party vendor, we do everything ourselves.

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  • HOW LONG WILL IT TAKE TO RECEIVE my tape ORDER?

    Normally tape orders take 7-10 business days to print (after artwork is approved with signature) and 3-5 businesss days to ship.
    High volume orders require extra time; for 50 cases, it would take about 10-15 business days and 100 cases would take about 15-20 business days.
    We can also process your order rush for extra fee, just let us know via our contact page or as a message in the order and we will let you know all the detatils.

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  • is there a plate charge?

    There is no plate charge on any tape order.

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  • IS THERE AN EXTRA CHARGE FOR PRINTING IN 1, 2 OR 3 INKS?

    There is no extra charge for printing for 1, 2 or 3 colors.

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  • DOES THE TAPE COLOR COUNTS AS AN INK?

    No, we don't consider the actual tape color as an ink.

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  • IS THERE AN CHARGE FOR PRINTING IN CUSTOM COLORS?

    Custom colors (PMS) can be processed for a $25 fee per ink.

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  • I'M CONFUSED ABOUT CREATING, SENDING OR UPLOADING MY ARTWORK, CAN TOTALPACK HELP ME?

    Absolutely, we have graphic designers ready to help you, on creating or revising your artwork with your approval. (We will do this at no extra charge).

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  • i am very concerened about the low prices and i'm worried about the quality.

    We are able to offer low priced printed tape, because we are the manufacturer and distributor.
    Our tapes match exactly the specifications, we list in our website TOTALPACK.com.
    We can also send you a sample of one of our recent jobs, to make sure you are confident with our quality. Just send us a message thru our contact page.

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  • WHAT IS THE DIFFERENCE BETWEEN 2.0 MIL AND 2.5 MIL?

    Mil is the thickness of the tape. The more thickness, the stronger the tape is.
    The most common Mil is 2.0, this type of Mil is used for normal use. Like small packaging and home use.
    The 2.5 is heavy duty, this kind of thickness is more for commercial packaging.

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  • does TOTALPACK PRINTs THE TAPE IN-HOUSE OR DOes it get printed SOMEWHERE ELSE?

    TOTALPACK has all the machinery needed to print your tape order in our warehouse.
    We DO NOT print with a 3rd party vendor, we do everything ourselves.

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  • the height of my tape is not as advertised, why?

    This is an industry standard sizing property.

    Here is the true size:
    2“ x 55 Yds tape = 1.889" x 55 Yds tape (true size)
    3“ x 110 Yds tape = 2.83" x 55 Yds tape (true size)


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  • how much tape do i need for my project?

    Just to give you an idea....
    A roll of 2" x 110 Yds to pack about 30 – 60 boxes, it all depends on much time you use for each box. Sometimes people double tape their boxes….

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  • do you have printing rules?

    Even though we will help you with your order and adjust accordantly, we have a Do's and Don'ts page where you can see our printing rules, for your information.

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REGISTRATION BENEFITS

  • How do I create a TOTALPACK.com account?

    Go to your account, provide the requested information, and you're ready to go.

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  • What are the benefits of registering?

    Customer Reviews: Share your thoughts about your Nordstrom purchases. Assign a one- to five-star rating and write a review.
    Email Updates: Get the scoop by signing up for specialized email updates. Whether you're interested in fashion trends, menswear, womenswear or sale items, we've got the email update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you.
    Address Book: For a true time-saver, fill your address book with your family's and friends' addresses so that you never have to enter them again in the future.
    Purchase History: If you've placed an order, you can determine its status, plus check on the order dates and order numbers for items you've purchased in the past.

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payments & taxes

  • what methods of payment can i use?

    TOTALPACK accepts the following:
    Credit Cards: Visa, MasterCard, JCB, American Express, Discover Network and PayPal.
    At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases. If you have any questions, please call us at 1-305-357-0109.

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  • how can i pay for international orders?

    We accept Visa and MasterCard for international orders. Gift Cards are not accepted at this time. For more details, see international orders.

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  • do you offer a customer loyalty program?

    We currently do not accepted at this time. If you have any questions, please call us at 1-305-357-0109.

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  • Will you charge sales tax on my order?

    The actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.

    The terms contained herein are subject to change as the taxation of online transactions is continually evolving. TOTALPACK strives to comply with state and local tax laws as they exist currently, and continues to monitor and update its taxation policies as those laws change.

    States & U.S. Territory Where TOTALPACK Collects Sales Taxes

    Orders shipped to AZ, CA, CO, CT, FL, GA, IL, IN, KS, KY, MA, MD, MN, NJ, NV, NY, OH, PA, SC, TN, TX, VA, WA or WI will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

    States Where TOTALPACK Does Not Collect Sales Taxes

    TOTALPACK does not collect sales or use taxes in all states. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases.

    You may have a tax obligation in states where TOTALPACK does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing authorities.

    We are not accepting Tax-Exempt orders at the moment.

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SHIPPING, RETURNS & EXCHANGES

  • How much will it cost to ship my order?

    We offer differnet types of shipping options at the cart and checkout.

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  • Can I return or exchange my purchase if I don't like it?

    Yes. For information, see our Returns & Exchanges policy. For orders shipped internationally, you'll need to contact us and ask for a Return Merchandise Authorization form.

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  • What do I do if I didn't receive a shipment?

    If you're missing items or shipments, contact us within 30 days of ship date.

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COUPONS, PROMOTIONS & SALES

  • HOW DO I USE A PROMOTIONAL CODE?

    Promotion Code: You may qualify for a promotion that is associated with a specific code. Promotion codes can be found on the promotion or product details page. To retrieve your gift, enter the code in the promotion code field in the payment section during the Checkout process. Promotion codes are not case sensitive.
    Automatic: Many promotions do not require a promotion code, and will automatically be added to your order during the Checkout process. You can see that the promotion has been added at the bottom of the Checkout page.

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  • Are there any restrictions for promotions?

    Promotions may be limited to purchases from participating brands, a specified group of items or a minimum order price. All promotions are available for a limited time during indicated dates, and only while supply lasts. Promotional offers do not apply to international orders.

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ABOUT TOTALPACK.COM

  • Why doesn't your site work with my browser?

    Ordering from our site requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer), Apple Safari or Mozilla Firefox. If you're using early versions of the browsers listed, we can't guarantee that all our site features will work correctly. You'll need to turn on cookies in your browser preferences too.

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  • Do I need to turn on cookies in my web browser to shop the site?

    Yes. TOTALPACK.com cookies allow us to:

    Recognize you as a returning visitor.
    Store and retrieve items in your Shopping Bag and in your Wish List.
    TOTALPACK is committed to continually improving your experience with our website. Cookies are an effective way to identify unique and anonymous visitors, and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies can't be used to retrieve personal data from your hard drive, install a virus, get your email address or obtain any information about who you are.

    We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

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  • How do I turn on cookies in my browser?

    To turn on cookies and shop our site, follow the steps provided by your browser:

    Google Chrome
    Microsoft Edge (preceded by Internet Explorer)
    Mozilla Firefox
    Apple Safari
    You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed-up user to allow you access to your account information.

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  • How do you use cookies?

    We use cookies in order to improve your shopping experience. When you visit Nordstrom.com, your cookie helps us keep track of your order as you shop our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with us or ordered from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with us or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions.

    We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

    For more information about how we use cookies and other technologies, and to learn about your choices, please see your privacy rights.

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  • Does your site use pop-up advertising?

    We only have 1 promotion that would pop up on your screen, which is a free tape dispenser on orders over $200.
    TOTALPACK.com does not participate in any other pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an adware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.

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  • How can I contact TOTALPACK about a potentially fraudulent website or email?

    Recently, there has been an increase in the number of websites and emails that try to lure customers into providing personal information. Often these emails or websites solicit charitable donations under the name of reputable companies or offer Gift Cards in return for information. TOTALPACK does not solicit charitable donations in this way, sponsor these websites, nor are we affiliated with the site operators. If you are aware of any potentially fraudulent websites or emails, please forward the information to websupport@totalpack.com or call us at 1-305-357-0109 so that we can follow up.

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