For your convenience, items purchased on totalpack.com can be returned to our warehouse. Most merchandise can be returned within 30 days in unused, like-new, 100% saleable condition and in the original manufacturer's packaging.
All damage and shortage claims should be made within 5 business days of delivery. If damaged upon arrival, you have the right to refuse the order. Call an Online Customer Care Specialist at 1-866-760-7866 M-F 9 a.m. - 5 p.m. ET (closed on national holidays) to report damages and obtain a return authorization number. A copy of the packing slip or the customer receipt must accompany all returns. A refund will be issued to the original form of payment within 7-10 business days of receiving the returned item at our warehouse.
Who covers the return shipping cost?
TOTALPACK will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a TOTALPACK representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does TOTALPACK reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with TOTALPACK support as to how the return should be handled prior to placing the items back in transit to TOTALPACK.
There is a 25% restocking fee for special order products.