Terms & Conditions

These Terms & Conditions ("Terms") govern your use of totalpack.com (the "Site") and your purchase of products from TOTALPACK, Inc. ("TOTALPACK," "we," "us," or "our"). By using the Site or placing an order, you agree to these Terms.

THESE TERMS INCLUDE A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER, WHICH AFFECT HOW DISPUTES ARE RESOLVED. PLEASE READ THE "DISPUTE RESOLUTION" SECTION CAREFULLY.

• Who may use the Site
• Your account
• Orders, pricing, and payment
• Taxes and resale certificates
• Shipping, title, and risk of loss
• Returns and cancellations
• Custom orders and your artwork
• Product information and your responsibility
• Site contents and intellectual property
• Comments and feedback
• Prohibited uses
• Links to other websites
• Disclaimer of warranties
• Limitation of liability
• Indemnification
• Dispute resolution
• Governing law
• Denial of access
• General terms
• Contact us

The Site is intended for businesses and for individuals who are at least 18 years old and able to enter into a binding contract.

TOTALPACK sells and ships within the United States only. The Site is directed to visitors in the United States, and access from outside the United States is restricted. You may not export or re-export products purchased from us in violation of United States export control or sanctions laws.

Back to Top

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Tell us promptly if you believe your account has been used without your authorization.

You agree that the information you give us is accurate and current, and that you will keep it up to date. If you open an account on behalf of a company, you confirm you are authorized to bind that company to these Terms.

Back to Top

Order acceptance. Your order is an offer to buy. A confirmation email acknowledges that we received your order; it does not mean we have accepted it. The contract is formed when we ship the products. We may decline or cancel any order, in whole or in part, including where products are unavailable, where there is an error in the listing, or where we suspect fraud. If we cancel an order you already paid for, we will refund it.

Availability. Availability is not guaranteed, and stock may be low or sold out by the time we process your order. If an item is unavailable, we will contact you at the email address or phone number on the order.

Pricing. Prices are in U.S. dollars and apply to orders placed on the Site. Prices shown online may differ from prices quoted for will-call, counter, or contract orders, and are subject to change without notice. Despite our efforts, listings may occasionally contain pricing or description errors. We are not obligated to honor an order placed at an incorrect price, and we may cancel it and refund you in full.

Payment. We accept Visa, MasterCard, Discover, and American Express. Payment is processed by our payment provider when your order is placed or shipped. Customers approved for open terms must pay within the terms stated on their invoice. Past due balances may be subject to late charges at the maximum rate allowed by Florida law, and to suspension of open terms. You agree to reimburse our reasonable costs of collection, including attorneys' fees.

Back to Top

Prices exclude sales and use tax, which we collect where required. If you are buying for resale or are otherwise exempt, you must give us a valid, current exemption or resale certificate before your order is invoiced. You are responsible for the accuracy of any certificate you provide and for any tax, interest, or penalty assessed if it is invalid.

Back to Top

Shipping dates are estimates, not guarantees, and we are not liable for delays caused by carriers or by events outside our control.

Unless we agree otherwise in writing, title and risk of loss pass to you when the products are delivered to the carrier at our facility. Claims for loss or damage in transit are between you and the carrier, although we will help you document a claim.

Inspect your shipment on arrival. Note any visible damage or shortage on the delivery receipt before signing, and report it to us within 5 business days of delivery, as described in our Returns & Exchanges policy.

Back to Top

Returns are governed by our Returns & Exchanges policy, which forms part of these Terms. Custom and special-order products cannot be returned or cancelled once production has begun.

Back to Top

When you send us artwork, logos, text, or other materials for custom printed tape, labels, or other custom products, you confirm that you own those materials or have permission to use them, and that printing them will not infringe anyone's copyright, trademark, or other rights. You agree to indemnify TOTALPACK against any claim arising from materials you supply.

We may decline to produce any artwork at our discretion.

Proof approval is final. Every custom order requires your signed proof before production. Once you approve a proof, you accept the artwork, colors, spelling, and layout as shown, and the order cannot be changed, cancelled, or returned. Printed colors may vary from what you see on screen and from previous production runs.

We grant you a limited license to use our design tools for preparing your own orders only. You retain ownership of your artwork; you grant us permission to use it as needed to produce your order.

Back to Top

We work to describe products accurately, but specifications, weights, dimensions, and images are approximate and may change as manufacturers revise their products. Colors shown on the Site depend on your monitor and may differ from the actual product.

Suitability. You are responsible for determining whether a product is suitable for your intended use. We do not provide engineering, safety, or regulatory advice.

Regulated products. Hazardous material labels, placards, safety supplies, and similar products are sold as supplies only. You are solely responsible for selecting the correct label or placard, for applying it correctly, and for complying with all applicable U.S. Department of Transportation, IATA, IMDG, OSHA, and other regulations that apply to your shipment or workplace. Follow manufacturer instructions and safety data sheets for all chemical products.

Back to Top

Unless otherwise noted, the design of the Site and all materials that form part of it, including text, graphics, logos, product images, and catalog content (the "Contents"), are owned by or licensed to TOTALPACK and are protected by copyright, trademark, and trade dress law. The TOTALPACK name and logo are our trademarks.

You may view and print the Contents for your own internal business use in connection with buying from us. You may not reproduce, republish, sell, modify, create derivative works from, or exploit any part of the Contents for any other purpose without our written consent. Manufacturer names, brands, and images remain the property of their owners.

Back to Top

We welcome comments and feedback about the Site, our products, and our service. We cannot accept confidential or proprietary information, so any suggestion, idea, or comment you send us is non-confidential, becomes our property, and may be used for any purpose without payment to you. This does not apply to artwork you send for a custom order, which is covered above.

Comments you submit must not violate anyone's rights and must not be defamatory, obscene, or otherwise unlawful.

Back to Top

You agree not to:

• Use the Site for any unlawful purpose, or in violation of these Terms.
• Scrape, crawl, harvest, or copy pricing, catalog data, or other Contents by automated means without our written consent.
• Interfere with the operation or security of the Site, or attempt to gain unauthorized access to any account or system.
• Introduce viruses or other harmful code.
• Place fraudulent orders or use another person's payment method without authorization.
• Resell or misrepresent our products in a way that suggests TOTALPACK endorses or is responsible for your business.

Back to Top

The Site may link to websites we do not control, including carriers, manufacturers, and social media platforms. We provide these links as a convenience, and they do not imply endorsement. We are not responsible for the content, products, or practices of any linked site, and you access them at your own risk.

Back to Top

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TOTALPACK DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR ITS SERVERS ARE FREE OF HARMFUL COMPONENTS.

PRODUCTS WE DISTRIBUTE MAY CARRY WARRANTIES FROM THEIR MANUFACTURERS. THOSE WARRANTIES, WHERE THEY EXIST, ARE THE MANUFACTURER'S AND NOT OURS, AND ARE YOUR SOLE REMEDY FOR A DEFECTIVE PRODUCT BEYOND OUR RETURNS POLICY. WE WILL PASS THROUGH A MANUFACTURER'S WARRANTY TO YOU WHERE WE ARE PERMITTED TO DO SO.

Some states do not allow the exclusion of certain implied warranties, so parts of this section may not apply to you.

Back to Top

TO THE FULLEST EXTENT PERMITTED BY LAW, TOTALPACK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE GOODS, ARISING OUT OF OR RELATING TO THE SITE, THE PRODUCTS, OR THESE TERMS, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, THE PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO TOTALPACK FOR THE PRODUCTS GIVING RISE TO THE CLAIM.

Some states do not allow these limitations, so parts of this section may not apply to you.

Back to Top

You agree to defend, indemnify, and hold harmless TOTALPACK and its officers, directors, employees, and agents from any claim, demand, liability, loss, or expense, including reasonable attorneys' fees, arising out of your use of the Site, your breach of these Terms, artwork or materials you supply for a custom order, or your use, application, resale, or distribution of products you buy from us.

Back to Top

Talk to us first. Most problems can be resolved quickly. Call Customer Service at 1-305-597-9955, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET, or email websupport@totalpack.com. Before starting arbitration, you agree to send us written notice describing the dispute and the relief you want, and to give us 30 days to resolve it.

Arbitration. If we cannot resolve the dispute, you and TOTALPACK agree that any claim relating to the Site, the products, or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. The arbitration will take place in Miami-Dade County, Florida, unless we agree otherwise, and may be conducted by telephone, video, or on written submissions.

Small claims. Either of us may bring an individual claim in small claims court instead, if it qualifies.

Class action waiver. YOU AND TOTALPACK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ENTIRE DISPUTE RESOLUTION SECTION IS VOID.

Intellectual property. Either of us may seek injunctive relief in court to stop infringement or misuse of intellectual property.

BY AGREEING TO ARBITRATION, YOU AND TOTALPACK GIVE UP THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION. DISCOVERY AND APPEAL RIGHTS IN ARBITRATION ARE MORE LIMITED THAN IN COURT.

Back to Top

These Terms and any dispute relating to them or to your purchases are governed by the laws of the State of Florida, without regard to its conflict of laws rules, and by applicable federal law, subject to the Federal Arbitration Act. For any matter not subject to arbitration, you and TOTALPACK consent to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Back to Top

These Terms remain in effect until terminated by TOTALPACK. If you fail to comply with any part of them, we may deny you access to the Site and close your account at our discretion. On termination you must stop using the Site and destroy any Contents you downloaded. The disclaimers, limitations of liability, indemnity, and dispute resolution sections survive termination.

Back to Top

Other policies. Our Privacy Policy and Returns & Exchanges policy are part of these Terms.

Changes. We may change these Terms at any time by posting the updated version on this page and revising the effective date below. Changes apply to orders placed after they are posted. Your continued use of the Site means you accept the updated Terms.

Entire agreement. These Terms are the entire agreement between you and TOTALPACK about the Site and your purchases, and replace any prior understanding, except for a signed written agreement between us, which controls if it conflicts with these Terms. Any different or additional terms in your purchase order are rejected and do not apply.

Severability. If any provision is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the rest of these Terms remain in force.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Events outside our control. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, labor disputes, carrier disruptions, supplier shortages, utility or network failures, and government action.

Back to Top

Questions about these Terms, or written notice of a dispute:

TOTALPACK, Inc.
Attn: Legal
1867 NW 72nd Ave
Miami, FL 33126
1-305-597-9955
websupport@totalpack.com

Effective date: September 30, 2026

Back to Top