Returns & Exchanges Policy

We want you to be satisfied with every order. If something isn't right, you can return eligible items within 30 days of purchase. Refunds are issued to the original form of payment.

• What is your return policy?
• Do I need a receipt from my purchase?
• Do you take everything back?
• Is there a time limit?
• Can printed tape orders be returned?
• Can TOTALPACK produce my tape order without a signed proof?
• Are there restocking fees?
• Who pays for return shipping?
• How long does a refund take?

Items may be returned within 30 days of purchase if they are:

• Unused and in resalable condition
• In their original packaging
• Accompanied by a receipt, order number, or other record of sale

Returns that fall outside these conditions are reviewed case by case, and approval is at TOTALPACK's discretion.

• Custom printed tape and other custom or personalized products. All custom tape orders require a signed proof before production to confirm artwork and colors.
• Opened janitorial and cleaning chemicals
• Items that have been used, damaged after delivery, or are missing parts or packaging
• Special-order and non-stock items brought in specifically for your order

Call customer service at 1-305-597-9955 before sending any item back, with your order number ready. We're open Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.

We'll confirm whether your items are eligible and send you a Return Authorization (RA) number. Returns received without an RA number may be delayed or refused.

Pack the items securely, write your RA number on the outside of the box, and ship to:

TOTALPACK – Returns
1867 NW 72nd Ave
Miami, FL 33126

The customer is responsible for return shipping costs, unless the return is due to our error. We recommend a trackable shipping service. Returns are processed within 10-14 business days of arrival.

Drop off returns at 1867 NW 72nd Ave, Miami, FL 33126, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET. Bring your RA number, your receipt, and the original form of payment.

Returns of pallet or LTL freight shipments must be arranged with customer service in advance. Pickup and freight charges may apply.

If your order arrives damaged, defective, or is not what you ordered, call us at 1-305-597-9955 within 5 business days of delivery. Have your order number ready, and keep the product and packaging so we can document the damage. We'll arrange a replacement or refund at no cost to you, including return shipping.

• Refunds are credited to the original form of payment once the return is received and inspected.
• Allow up to 14 business days for processing. The credit appears on your next statement, depending on your bank and billing cycle.
• Original shipping charges are non-refundable, except when the return is due to our error.
• We can't issue a refund without a record of sale. Your order number or account history counts as a record of sale.
• There are no restocking fees.

For the fastest service, return the original item for a refund and place a new order online for the replacement. You can also call 1-305-597-9955 and we'll handle the exchange. If you request an exchange, your account is charged for the new item and credited for the return.

TOTALPACK sells and ships within the United States only. We do not accept international orders and cannot process international returns.

Eligible items can be returned within 30 days of purchase if they are unused, in resalable condition, in their original packaging, and accompanied by a record of sale. Refunds are applied to the tender the order was paid with.

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Your receipt or order number helps us locate your purchase fastest. If you don't have one, we can usually find the order through your account or payment details, but we may ask for more information.

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Most stock items are returnable. Custom printed tape, other custom products, opened cleaning chemicals, and used or damaged items are not.

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Yes. Returns and exchanges must be requested within 30 days of purchase.

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No. Custom printed tape is made to your specifications and cannot be returned. That's why every custom tape order requires a signed proof before production. Stock tape in unopened original packaging can be returned.

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No. A signed proof is required for every custom tape order so artwork, colors, and text are confirmed before production begins.

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No, we don't charge restocking fees on eligible returns.

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The customer pays return shipping, unless the item arrived damaged, defective, or incorrect. In those cases we cover it.

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Up to 14 business days after we receive and inspect your return.

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